Subscription Terms
By creating an account with Qalametrics and completing a purchase by clicking ‘Complete Purchase Now,’ you confirm that you are enrolling in a subscription plan. You authorize Qalametrics to charge your selected payment method monthly at the agreed rate until the subscription is canceled. You can cancel your subscription at any time through your account's billing page in the account settings.
Refund Policy
- No Refunds: We do not issue refunds for subscription payments. If you are unsatisfied with the service, you may cancel your subscription at any time through your account page.
Cancellation Responsibility
- Self-Cancellation: You are responsible for canceling your subscription through the billing page. Failure to do so will result in continued charges, and no refunds will be issued for unused services.
Dispute Resolution
In the event of a dispute, proof of contact with our support team must be provided. If you reported an issue that was not resolved, you must show proof of this communication to be eligible for consideration of a refund.
Subscription Cancellation & Service Access
- Loss of Access: Upon cancellation of your subscription, either by you or by us, access to Qalametrics’s services, including any connected homework platforms, will be terminated.
- Recordings Access: You will also lose access to any lesson recordings, and having a subscription does not guarantee unlimited access to these recordings. Once your subscription ends, all recorded content will no longer be available.
7-Day Free Trial & Service Policy
By subscribing, you agree to make monthly payments for full access to our platform. Not logging in or using the service does not pause or cancel your subscription, and your account will continue to be charged unless canceled.
We offer a 7-day free trial from the date you first subscribe and complete checkout.
If you do not wish to continue using the service after your free trial, you must cancel your subscription before the 7-day trial period ends to avoid being charged.
Once the trial period has ended and payment has been taken, all payments are non-refundable. It is your responsibility to cancel your subscription before the end of the free trial if you do not wish to continue.
You can cancel your subscription at any time by messaging us directly or through your account settings.
If you experience issues accessing the service, you must notify us promptly. Failure to inform us will make you ineligible for a refund. If you do contact us and the issue remains unresolved, you will need to provide proof of communication for any refund to be considered.
Please note: whether or not you use the platform or participate in lessons, your decision to sign up is voluntary. We do not require anyone to subscribe, so it is your responsibility to cancel if you are dissatisfied or no longer using the service.